How TMX Duka Delivers Products:
TMX Duka ensures safe and swift deliveries for all orders across Kenya. We however have different timings and charges for Nairobi orders vs. orders from the rest of Kenya.
Delivery Time: 3-6hrs (if order was placed before 11am) | 1-2 Days (if order was placed after 11am)
Delivery charges: Flat fee of Ksh 250
Delivery Time: 1-3 days depending on county
Delivery charges: Flat fee of Ksh 350 for 1 kg and below.
See way bill rate card for weighted cargo above 1lk.
Returns & Exchanges
Returns & exchanges with us are easy & free! We are happy to refund or exchange your products based on the below criteria.
How does our return work?
Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange
Contact us on +25476 771 499 or firstname.lastname@example.org after which will send a delivery agent to your doorstep to initiate the return or exchange.
Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.
Once we receive your returned item, we will inspect it and process your refund via mpesa or bank transfer. Refunds take 24 hours after initiation.
48 HOURS PERIOD
We give a 48-hour grace period within which the customer can return or exchange a product in case it is faulty or not as described. Food, Beverages & Household Supplies do not qualify for the returns.
AFTER 48 HOURS
After the 48-hour grace period, TMX Duka facilitates communication between the buyer and the respective seller for further assistance.
Returns & exchanges can only happen if the product in question:
PREPARING ITEM FOR RETURN
For a successful return & refund or exchange to occur, the product must be in the same condition they were delivered in. Place the item in its original packaging, including any accessories, manuals, tags or freebies it may have come with.
Frequently Asked Questions on RETURN POLICY:
You can return the product for a refund or an exchange immediately on receiving your original order. You can ONLY return the product if the product is a wrong product or damaged one.
You cannot cancel the product if you change your mind. DO NOT SIGN the delivery note if you are unsatisfied with your product.
In case a product does not have warranty i.e. accessories, TMX Duka gives you a 48 hour Return Policy incase the item is faulty. You can not return an item if you change your mind or do not like the product.
Kindly contact our Customer Care here 0726 771 499 for assistance. You can also contact us via email at email@example.com.
What are the required conditions to return an item?